Posted: 17 October, 2023

Background Information

Position:

Deputy Director of Operations

Manager’s Position:

Director of Operations

Department:

Nichols Concert Hall

Location: 1490 Chicago Avenue.

Evanston, IL 60201

Last Updated:

October 12, 2023

Main Responsibilities

The Deputy Director of Operations executes the daily tasks associated with the operation of at Nichols Concert Hall (NCH), a premier 550-seat performance space in downtown Evanston (there is a small black box theater as well). The primary activities of the hall are renting the space to outside musicians, ensembles, and organizations for concerts, recording sessions, lectures, film screenings, and meetings; producing recitals, master classes, and related events for Music Institute of Chicago students and faculty, and producing the Music Institute of Chicago concert series.

Task Description

Time Component

ADMINISTRATION

  • Process rental inquiries and internal booking-forms,
  • Arrange site-visits for rental clients;
  • Manage monthly venue calendars.
  • Train and manage part-time hall staff and deploy as necessary in all aspects of operations, including A/V and streaming systems and event management.
  • Maintain online staffing calendar and handbook; submit bi-monthly staff payroll; cover part-time shifts as needed
  • Maintain accurate records on staffing, concert attendance, and ticket sales.
  • Track supply inventory and re-order when necessary
  • Submit program reports to ASCAP and BMI.
  • Order music and distribute parts when necessary.

35%

VENUE OPERATIONS

  • Organize and assign part-time hall staff for various roles, including stage management, front of house services, audio/visual set-up, and operation.
  • Assist as needed with all aspects of operations, including preparation for events, front of house and backstage duties, movement of instruments and equipment, ensuring excellent customer service and venue safety.
  • Identify and document emerging maintenance issues.
  • Coordinate with vendors and/or Development Department on receptions and other events to ensure smooth operations.
  • Maintain, set-up, and operate Audio/Visual and livestreaming systems as needed.
  • Manage box office services, including ticketing software platform and its interface with the MIC website; process phone and online ticket sales, update box office hotline, facilitate group sales, comp tickets.

60%
  • Other duties as assigned.

5%
         

 

Qualifications:
  • Bachelor’s degree
  • 3-5 years’ experience in event management.

Competencies:
  • Proficiency in Microsoft Office Suite
  • Excellent communication and collaboration skills
  • Excellent organizational skills
  • Excellent customer service skills
  • Basic knowledge of Classical and other genres of music
  • Ability to multi-task
  • Ability to lift and relocate musical instruments and other production equipment

Other Desirable Qualities:
  • Flexible and adaptable style
  • Positive spirit and energy
  • A good sense of humor

To Apply:

We welcome candidate inquiries and referrals. Please send your correspondence to HR Administrator (hr@musicinst.org) Candidates should send cover letter, resume and salary history. Salary and benefits are market competitive and offered commensurate with experience.

The Music Institute of Chicago is an equal opportunity employer, committed to diversity and inclusion in the workplace. We adopt employment policies that advance our vision of a workplace culture where employees are valued for their unique perspectives and participation in the activities and operations of the institution.

The Music Institute of Chicago makes hiring decisions based solely on qualifications, merit, and business, artistic, and pedagogical needs at the time, and prohibits discrimination and harassment based on race, color, religious creed, gender, sexual orientation, parental status, national origin, citizenship, ancestry, marital status, military discharge status, source of income, housing status, age, or disability. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, transfer, and other privileges of employment.