Customer Service Specialist

January 17, 2023

The Music Institute of Chicago (MIC) is dedicated to transforming lives through music education. We believe that enjoying and understanding music, and developing the skills to create and perform music, enhance the quality of life, and nourish the human spirit. More than entertainment or ambient sound, music is a vehicle for understanding, communicating, and self-improvement, as intrinsic to the human experience as language. Through joyful music learning, listening and playing, MIC students make themselves better and are better able to contribute to the world.

JOIN US!  We are seeking customer service candidates with expert knowledge of administrative services. If this describes you, consider joining the Music Institute of Chicago.
Under the direction of the Vice President and Chief Operating Officer (COO), the Customer Service Specialist is responsible for performing administrative and clerical functions at the MIC Sherman Avenue Central Administration Office including:

•    answering doorbell and phones
•    managing Comcast poly-com phone system and staff phone directory
•    processing payments
•    assisting the finance department
•    maintaining Sherman room schedules
•    working with office vendors
•    responding to inquiries about MIC programs and providing customer service
      to MIC families, faculty, and staff
•    providing administrative support and office management
•    miscellaneous duties

Ideal Candidate Profile
In addition to the ability to successfully perform the above duties, the ideal candidate will be a reliable professional who interacts effectively with colleagues and exhibits a high level of accuracy in completing tasks. They will enjoy the challenge of working in a fast-paced environment in support of our mission driven organization.  

•    High school diploma or equivalent
•    1-3 years’ experience in general office administration
•    Familiarity with non-profit organizations and/or an academic or music school environment, preferred.
In addition, we seek candidates who are flexible, with positive spirit, energy, and a good sense of humor.

•    Excellent verbal and written communication skills
•    Strong proficiency in MS Word and Excel
•    Ability to multi-task
•    Strong organization skills, with accurate attention to detail
•    Self-motivated, proactive worker
•    Friendly, courteous personality and professional demeanor
•    Promptness and reliability

The Music Institute of Chicago has a casual yet professional work environment and is conveniently located in downtown Evanston, close to public transportation – CTA, Metra and PACE. We offer a competitive salary and outstanding benefits package, including:
•    Medical, dental, vision insurance
•    Paid vacation, personal and sick days
•    An additional week off during our Winter Break
     (between Christmas and New Years’ Day)
•    Paid holidays
•    Short- and long-term disability
•    403(b) plan – you may immediately join, and after one year,
      you’re eligible for the company match
•    Discount on MIC music lessons
•    Free admission to most MIC concerts for you and up to 2 guests


Please send a cover letter and resume to the Human Resources Manager. Salary is market competitive and offered commensurate with experience.  

It is the policy of the Music Institute of Chicago to provide Equal Employment Opportunity to people in all aspects of employer/employee relations without discrimination because of race, color, religious creed, gender, sexual orientation, parental status, national origin, citizenship, ancestry, marital status, military discharge status, source of income, housing status, age or disability. This policy affects decisions regarding hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, training and development, transfer and other privileges of employment.