Job Summary: The beautiful MIC Lake Forest Campus seeks a professional and friendly part-time receptionist. Welcome students, parents, employees, and the general public. Respond to inquiries and provide information about MIC programs and activities.
This part-time position is located at the MIC Lake Forest Campus, 40 E Old Mill Road, Lake Forest.
Hours:
Tuesday - Thursday, 5 pm - 9 pm
Customer Service and Administrative Assistance
• Welcome guests and admit them into the building.
• Answer incoming calls and greet visitors; respond to inquiries or direct to other departments, as appropriate.
• Describe MIC programs and assist families with registration, locating classes, and reserving rooms.
• Utilize MS Word, Excel, and ASAP (registration software) to complete projects as directed by Campus Director.
• Handle routine billing questions and address changes using ASAP.
• Process tuition and room rental payments.
• Ensure safety protocols are being followed by faculty and students
Office Maintenance
• Lock and unlock building and rooms
• Maintain orderliness and setup of the lobby, teaching studios, and restrooms. This may include moving instruments, equipment, chairs, and music stands, as needed.
• Notify the Campus Director of building maintenance issues and when supplies need to be ordered.
Qualifications
• High school diploma or equivalent
• Minimum of 1 year experience providing excellent customer service
• Ability to multi-task and pay close attention to detail
• Friendly, professional demeanor
Competencies
• Ability to communicate clearly in person, by phone, and via email
• Strong proficiency with MS Word and Excel
• Strong math aptitude to calculate tuition charges
• Promptness and reliability
• Ability to go up and down stairs
• Ability to lift 25 pounds (moving chairs, music stands, etc.)