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Resource for Benefits Issues & Questions

Better Business Planning (BBP) is a licensed, full-service insurance agency in Illinois. MIC has contracted with BBP to manage some of our employee benefits.

If you have benefits-related questions or problems, BBP’s Customer Response Unit will investigate and help resolve them.

They can help wish issues such as:

  • Claim resolution
  • Billing issues
  • Resolution of eligibility issues
  • Locating In-Network providers
  • Benefits coverage
  • And more….


BBP Main Number: 630-773-2228. Anyone who answers can provide assistance. However, MIC has two dedicated contacts:

Lori Fuentes, Account Manager (claims and billing issues and general benefits questions.)
630.775.8319 (direct)

Frank Amato:  FSA/HSA Accounts
630.775.8544 (direct)

Jim Vidmich, Benefits Consultant
630.775.8530 (direct)