Job Summary: The Music Institute of Chicago’s busy Winnetka Campus is seeking a friendly, professional part-time Receptionist to start as soon as possible. This welcoming and highly visible role serves as a first point of contact for parents, students, employees, and members of the public. The Receptionist screens guests, responds to inquiries, and provides helpful information about MIC programs and activities.
This part-time position is located at the MIC Winnetka Campus, 300 Green Bay Road, Winnetka.
Customer Service and Administrative Assistance
- Screen guests and admit them into the building.
- Answer incoming calls and greet visitors, responding to inquiries or directing them to the appropriate department.
- Describe MIC programs and assist families with registration, locating classes, and reserving practice rooms.
- Use Microsoft Word, Excel, and ASAP to complete projects as directed by the Campus Director.
- Handle routine billing questions and address changes using ASAP.
- Process tuition and room rental payments.
- Ensure that teachers and students follow current MIC health and safety protocols.
Office Maintenance
- Lock and unlock the building and individual rooms.
- Maintain the orderliness and setup of the lobby, teaching rooms, and restrooms. This may include moving instruments, equipment, chairs, and music stands as needed.
- Notify the Campus Director of building maintenance issues and when supplies need to be ordered.
Qualifications
- High school diploma or equivalent
- Minimum of one year of experience providing excellent customer service
- Ability to multitask while maintaining close attention to detail
- Friendly and professional demeanor
Competencies
- Ability to communicate clearly in person, by phone, and via email
- Strong proficiency with Microsoft Word and Excel
- Strong math aptitude and the ability to calculate tuition charges
- Promptness and reliability
- Ability to wear personal protective gear correctly throughout the day when required
- Ability to go up and down stairs
- Ability to lift 25 pounds, including when moving chairs, music stands, and similar items
To apply for this position, please send a cover letter and resume to HR@musicinst.org